Worried about Your WordPress Site Getting Hacked or Crashing?
You Should be.

We’ve found it’s best to have a conversation about your website and your needs before simply having you put in a credit card and pay for a plan. So first, we’ll have a quick call to make sure you get the right plan for your need.

Once we’ve determined together what plan is best for you, a few things happen:

• You will receive an invoice with a link to officially sign up for your plan and make your first payment
• We will gather the credentials we need to access your website (and hosting, if applicable)
• We’ll ask if there are any immediate needs/changes you’d like us to take care of
• We’ll set up reporting so you always know what we’ve done each week

Because of the initial high workload with improving your website performance and security, for new plans we require a 3-month minimum commitment.

Our clients typically stay with us for several years, but if you need to cancel your plan for any reason, you may do so once the initial 3-month commitment period has passed for your plan. We would rather earn your business every month than make you feel locked in.

WooCommerce is a fantastic e-commerce solution, and we’re happy to provide coverage for our clients. Because of its advanced functionality and framework, and the extra security needed to keep your customers happy and safe, we have to dedicate more resources to caring for a WooCommerce website.

If you don’t have a WordPress website and are interested in switching to the platform, even if its for the sole benefit of taking advantage of our care plans, we invite you call us at (417) 838-2276 or email us at info@mosodigital.com.

There’s no limit to how many sites we’ll take care of for you! Each site will have its own plan, so you can mix and match as you please to get the solution you need.

Call us at (417) 838-2276 or email us at info@mosodigital.com to get started!

We work with most hosting providers, and if you are using an inadequate hosting solution, we are happy to offer alternatives or provide hosting on our servers.

Unlike many WordPress agencies who stuff as many websites on a server as possible, each website we host is on its own dedicated server with ample resources to take care of even large websites, and we fully manage it for you.

Moso Digital Hosting plans start at $30/month and include:

• A dedicated & powerful Solid-State Drive (SSD) server in the US
• Full off-server backups set up with your desired frequency (as frequent as hourly)
• 1 processor core
• 1GB of RAM
• 25GB of disk storage
• 1TB of bandwidth
• Full staging management for updates/changes

Stable & Dynamic Plans

We will typically email you within a few hours of your support request to let you know we’ve received your request and are getting started on it. Most single-request tickets are resolved within 24 hours. It can sometimes take a little longer for multiple-request tickets or complex requests.

Robust Plan

If you’ve signed up for our Robust Plan, you get priority support. Most priority tickets are resolved within 2-4 hours (during business hours).

In an effort to make sure true emergencies are treated as such, some requests are emergencies, and some simply are not.

Our quick definition of a website emergency:

Something has broken and is affecting a crucial operation of your business that immediately and directly affects your revenue stream.

Here are some examples:

• Your website has gone down and/or will not load. If you aren’t sure if your website is down or your device is just acting up, please check DownForEveryoneOrJustMe.com to make sure it’s actually down.
• Your website has been hacked.
• An e-commerce website is unable to take payments or your Payment Processor has suddenly cancelled your service without warning and you need to use another provider to continue website taking orders.

Her are examples of non-emergencies that might feel like emergencies:

• You need to remove a team member’s bio info from your About/Team page.
• You would like an image replaced on a page.
• You would like to switch Payment Processors because you get better rates.
• You need us to update pricing for a product or service.
• You need copy/text on a page changed.

We try to be fair and treat all our client support requests as important, and we simply ask that you consider whether a request is truly an emergency for your business or not.

Good question! Updating themes and plugins in batches means we can dedicate more time to reviewing your website to ensure there are no issues. We don’t want to short change you or rush through the work we do on your website. That could cause us to miss errors or bugs that might affect your website and your business. We’d much rather be able to dedicate the time necessary to make sure the updates were successful and issue-free.

All updates are performed on a staging server first, and go through testing to ensure there are no issues, before we push any changes or updates to the live website.

For content or styling edits, we can provide you a quote to complete any work that is not included with the Stable Plan. If you want to swap one picture for another, change fonts, add a new page, or something else relating to the content or style of the website, we are always happy to help. Our hourly rate is $180 with a 2-hour minimum. You can call us at (417) 838-2276 or email us at info@mosodigital.com to discuss your needs.

For requests relating to performance, speed, and/or security, these types of changes are an ongoing effort and not one-time improvements, so we only offer these on the Dynamic or Robust Plans.

No problem! Many types of custom design and development are included in our Dynamic and Robust Plan packages.

For anything beyond what your plan includes, we are a full-service web design business and can handle anything from landing page design to complete website rebuilds. Contact us for custom design and development inquiries.

We’ve found that it works best to provide most support through email, but we are also available by phone M-F 10a-6:30p for support. You can’t send files or text via phone call, though, so typically we’ll follow up with phone calls via email. Upon signing up for a care plan, you’ll receive an email with instructions on creating support or edit requests.

Our standard email & phone support hours are Monday-Friday from 10:00am – 6:00pm Central Time.

We also have emergency email support available 7 days a week until 1am Central Time.

We would be sorry to see you go, but we understand that sometimes circumstances change. That’s why we don’t require contracts.

You can cancel a plan with us any time after the initial 3-month commitment. We do not offer refunds, as our work is ongoing and begins as soon as we’ve received payment, but if you cancel after making a payment, we will continue to provide the same service and care for your website until the payment cycle is over.

Simply email your support representative or email us at info@mosodigital.com to request cancellation.