Worried about Your WordPress Site Getting Hacked or Crashing?
You Should be.

Many WordPress websites experience hundreds of hacking attempts every day. Our clients never have to worry, because our team in Springfield Missouri keeps their websites secured, updated, and stable with our WordPress Protection Plans & Website Hosting.

Want to know your website is never going to be a liability? Let’s talk.

WordPress Protection Plans

Let us take care of your website so you can focus on your business

Some of Our Happy Clients

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Maintenance Plan FAQs

How does the sign-up process work?

We’ve found it’s best to have a conversation about your website and your needs before simply having you put in a credit card and pay for a plan. So first, we’ll have a quick call to make sure you get the right plan for your need.

Once we’ve determined together what plan is best for you, a few things happen:

  • You will receive an invoice with a link to officially sign up for your plan and make your first payment
  • We will gather the credentials we need to access your website (and hosting, if applicable)
  • We’ll ask if there are any immediate needs/changes you’d like us to take care of
  • We’ll set up reporting so you always know what we’ve done each week

Do we have to sign up for a certain amount of time?

Because of the initial high workload with improving your website performance and security, for new plans we require a 3-month minimum commitment.

Our clients typically stay with us for several years, but if you need to cancel your plan for any reason, you may do so once the initial 3-month commitment period has passed for your plan. We would rather earn your business every month than make you feel locked in.

Why do WooCommerce websites require the Robust Plan?

WooCommerce is a fantastic e-commerce solution, and we’re happy to provide coverage for our clients. Because of its advanced functionality and framework, and the extra security needed to keep your customers happy and safe, we have to dedicate more resources to caring for a WooCommerce website.

Do you only handle WordPress websites?

Yes. We believe the old adage: Jack of all trades, master of none. We’d rather be WordPress masters than simply operate with mediocrity on several platforms. We’ve dedicated all our time to learning how to serve our clients with WordPress websites so they get the most value out of their care plans.

If you don’t have a WordPress website and are interested in switching to the platform, even if its for the sole benefit of taking advantage of our care plans, we invite you call us at (417) 838-2276 or email us at info@mosodigital.com.

What if I want you to care for more than one website?

There’s no limit to how many sites we’ll take care of for you! Each site will have its own plan, so you can mix and match as you please to get the solution you need.

The onboarding process is just a bit different when signing up for more than one website care plan, so we handle signing up for multi-site care plans via email. Call us at (417) 838-2276 or email us at info@mosodigital.com to get started!

Are you able to handle WordPress Multisite networks?

You betcha! We manage quite a few. With multisite installations, each site will need to have its own care plan, so we request that you contact us directly to get started with a multi-site plan.

Does it matter which hosting provider I use?

We’ll work with any hosting provider!

If you aren’t happy with your current host and need reliable and fast hosting with great customer service, we also offer hosting!

Each website we host is on its own dedicated server with ample resources to take care of even large websites, and we fully manage it for you.

Moso Digital Hosting plans start at $30/month and include:

  • A dedicated & powerful Solid-State Drive (SSD) server in the US
  • Full off-server backups set up with your desired frequency (up to hourly)
  • 1 processor core
  • 1GB of RAM
  • 25GB of disk storage
  • 1TB of bandwidth
  • Full staging management for updates/changes

If you are sticking with your current hosting provider, keep in mind that some hosting providers and plans have very slow shared servers that may limit the possibility of achieving high-speed and high-security websites.

We will always do our best to improve your website’s performance and security, and if you are on poor hosting, we will let you know and suggest alternatives (though it will always be your choice who to use).

How long do support requests take to complete/resolve?

Stable & Dynamic Plans

Our support staff will typically email you within a few hours of your support request to let you know we’ve received your request and are getting started on it. Most single-request tickets are resolved within 24 hours. It can sometimes take a little longer for multiple-request tickets or complex requests.

Robust Plan

If you’ve signed up for our Robust Plan, you get priority support. Most priority tickets are resolved within 3-6 hours (during business hours).

What counts as "Emergency Support"?

In an effort to make sure true emergencies are treated as such, some requests are emergencies, and some simply are not.

Our quick definition of a website emergency:

Something has broken and is affecting a crucial operation of your business that immediately and directly affects your revenue stream.

Here are some examples:

  • Your website has gone down and/or will not load. If you aren’t sure if your website is down or your device is just acting up, please check DownForEveryoneOrJustMe.com to make sure it’s actually down.
  • Your website has been hacked.
  • An e-commerce website is unable to take payments or your Payment Processor has suddenly cancelled your service without warning and you need to use another provider to continue website taking orders.

Her are examples of non-emergencies that might feel like emergencies:

  • You need to remove a team member’s bio info from your About/Team page.
  • You would like an image replaced on a page.
  • You would like to switch Payment Processors because you get better rates.
  • You need us to update pricing for a product or service.
  • You need copy/text on a page changed.

We try to be fair and treat all our client support requests as important, and we simply ask that you consider whether a request is truly an emergency for your business or not.

Why do you perform theme and plugin updates weekly instead of daily?

Good question! Here are a few reasons for that:

  • Sometimes plugin updates have bugs. Waiting a few days gives the plugin developer a chance to sort out the kinks after launching an update, which lessens the chances that an update will negatively affect your website.
  • Updating themes and plugins in batches means we can dedicate more time to reviewing your website to ensure there are no issues. We don’t want to short change you or rush through the work we do on your website. That could cause us to miss errors or bugs that might affect your website and your business. We’d much rather be able to dedicate the time necessary to make sure the updates were successful and issue-free.
  • We perform updates on the weekends when websites typically have less traffic. This reduces the chance that an issue with an update will affect your business before we can get it resolved.

The exception to this schedule would be major updates, such as with WooCommerce. We will usually let major updates wait until we can ensure they will not affect your website’s operation. We want smooth sailing for our clients!

My website was hacked. Can you fix it?

Absolutely! And we recommend getting started right away. Hackers often install malicious code, endangering you and your site visitors. Not to mention that Google could penalize your website for it.

Sign up for our Robust plan, and we’ll have your website cleaned up within 24 hours.

Can you do one-time edits if I'm on the Stable Plan?

Because the changes we make relating to performance, speed, and security are an ongoing effort, we do not offer one-time adjustments in those areas under the Stable Plan. You would need to upgrade to the Dynamic Plan or Robust Plan.

For content or styling edits, we can provide you a quote to complete any work that is not included with the Stable Plan. If you want to swap one picture for another, change fonts, or something else relating to the content or style of the website, we are always happy to help. Our hourly rate is $125 with a 1 hour minimum. You can call us at (417) 838-2276 or email us at info@mosodigital.com to discuss your needs.

What if I need custom design and development?

No problem! Many types of custom design and development are included in our Dynamic and Robust Plan packages.

For anything beyond what your plan includes, we are a full-service web design business and can handle anything from landing page design to complete website rebuilds. Contact us for custom design and development inquiries.

How do I make support requests?

We’ve found that it works best to provide most support through email, but we are also available by phone M-F 10a-6:30p for support. You can’t send files or text via phone call, though, so typically we’ll follow up with phone calls via email. Upon signing up for a care plan, you’ll receive an email with instructions on creating support or edit requests.

What are your hours of operation?

Our standard email & phone support hours are Monday-Friday from 10a-6:30pm.

We also have emergency email support available 7 days a week until 1am Central Time.

What is your cancellation policy?

We would be sorry to see you go, but we understand that sometimes circumstances change. That’s why we don’t require contracts.

You can cancel a plan with us any time. We do not offer refunds, as our work is ongoing and begins as soon as we’ve received payment, but if you cancel after making a payment, we will continue to provide the same service and care for your website until the payment cycle is over.

If you paid for a full year in advance, in that case we do provide pro-rated refunds based on non-discounted pricing, and minus a 3% fee. For example, if you paid for a year of the Robust plan ($3840) and cancel after 2 months, the formula would look like this:

$3840.00 (Amount Paid)

– $800.00 (2 months of standard Robust Plan price)

– $115.20 (3% of original payment)

= $3,724.80

Simply email your support representative or email us at info@mosodigital.com to request cancellation.

What's Included with Development/Design Time?

Below we list some examples of what you get as part of the Development/Design Time for both our Dynamic and Robust plans. We also give some specific scenarios so you can see what types of work are and aren't included.

Dynamic Plan

  • Replacing text and logos
  • Changing menus
  • Adding images (to galleries, for example)
  • Publishing and editing blog posts
  • Changing fonts, font colors, and text shadows
  • Changing background colors
  • Changing menus, page titles, and permalinks
  • Adding/configuring plugins and changing settings
  • Changing theme settings
  • CSS adjustments
  • And more*

Robust Plan

Everything included in the Dynamic Plan above, as well as:

  • Adding/removing/editing e-commerce products
  • Adding/removing/editing vehicle listings
  • Adding/removing/editing real estate or rental listings (doesn't include IDX/API management)
  • Changing product pricing, attributes, or other details
  • Adjusting shipping settings for products
  • Configuring WooCommerce settings

*Essentially, anything that can be adjusted from the WordPress Dashboard is included as part of your Development/Design Time.

A Few Example Scenarios

Example #1
Included: You email us pictures to add to one of your website's photo galleries. Not Included: You ask us to remove all the backgrounds of the photos before putting them on the website galleries.
Example #2
Included: You need a calendar plugin installed and configured. Not Included: You need us to develop a calendar plugin from scratch.
Example #3
Included: You decide to change the tone of your color scheme and would like us to change fonts, font colors, and background colors on all your pages. Not Included: You decide you don't like the look of your home page and want us to design a completely new layout. NOTE: If you simply need a section of a page added or changed, and your theme can accommodate this, we are happy to perform this as part of your allotted Development/Design Time.
Example #4
Included: You have a few new employees you'd like listed on your team/about page, so you send us bios and images. Not Included: You ask us if we can pull profile pictures from Facebook and put them on the team/about page for your new employees.
Example #5 (Robust Plan Only)
Included: You took photos of a used car you recently got in stock, and you them email to us along with the vehicles listing details for us to put up on the website. Not Included: You send us photos of the car, but you want us to look up technical specs to list on the website.

*Even though some work might not be covered in our maintenance plans, we can always invoice separately for work that goes outside the scope of our Protection Plans. Give us a call at (417) 838-2276! Our experienced developers are more than happy to help you create new layouts, develop plugins, and create websites or pages for you.